FREQUENTLY ASKED QUESTIONS:

What do I need to bring to the first session?
A comfortable pair of shorts and a shirt to expose the areas to be assessed / treated.  (If you do not have shorts, it will be provided.)

Two medium / large towels, one to cover the bed and one to cover yourself to keep warm.

 

What safety measures are in place at the practice?

All patients are screened prior to making an appointment and I have put the following health measures in place:​

  1. It is your choice to wear a face mask during the treatment session.

  2. Please bring a comfortable pair of shorts for treating the lower back or lower extremities to expose the areas to be assessed / treated. (If you do not have a pair of shorts, it will be provided at the practice.) Clothing for ladies will be provided for treating the neck or upper extremities.                                                                                             

  3. Please bring two medium to large clean towels. One to cover the bed and one to cover yourself for warmth.

  4. Please wash your hands or use the alcohol hand sanitizer provided at the beginning and at the end of your treatment session.

  5. Please do not arrive earlier than 5minutes before your appointment.

  6. All surfaces are disinfected between each treatment session.
  7. The treatment room is well ventilated.

What do I wear?

It is recommended that you wear comfortable clothing. In order to perform a proper assessment and treatment, it may be necessary for the physiotherapist to uncover parts of the body. This will at all times be done in a professional, respectful manner. 

Do you offer Telehealth or virtual appointments?

Yes we do. The practitioner can send you all the necessary information via email. 

Do we submit to medical aids?

We do not submit directly to medical aids. It is the patients responsibility to submit their account to the medical aid for reimbursement after settling their account with the therapist.

What are the rates?

This practice charges a private rate. The estimate/average charge per condition varies between R500 - R800. This is only an estimate and the exact amount can only be determined after the initial treatment. Subsequent treatments may differ in value due to change in modalities and techniques used. 

Are there additional costs for multiple conditions?

Please note that two conditions treated in the same session will result in additional costs.

How do I pay?

We accept cash, EFT or card payment.  Accounts are payable after each treatment session or at the end of the month in case of a course of treatments. New patients can settle their accounts on the second visit. Emailed accounts are payable within 7 days of the invoice date.

How long is a session?

A session is may vary between 30 minutes to 1 hour, depending on the condition treated.

What if I need to cancel?

Should you not be able to make your appointment, we request that you let us know at least 4 hours prior to the appointment. A fee will be charged if cancellations are not made within 4 hours prior to the appointment. This fee will be payable by the patient and will not be refundable by your medical aid.

Do I need a Doctor’s referral letter for Physiotherapy?

No, Physiotherapists are first line practitioners, so you do not need a referral letter.

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