FREQUENTLY ASKED QUESTIONS:
What do I need to bring to the first session?
A three layer mask to be worn at all times.
A comfortable pair of shorts and a shirt to expose the areas to be assessed / treated.
Three large fresh / clean towels to cover you as necessary to keep you warm and to place on the bed if you do not want to lie on the bare leather. Please carry the towels in a plastic bag that has been disinfected at home.
A second bag for used clothing and towels, to transport any possible contaminated items in a safe way to your home. Wash items with soapy water at 60 degrees Celsius.
What safety measures are in place at the practice?
All patients are screened prior to making an appointment and I have put the following health measures in place to protect yourself, your family, myself & my family, as well as all persons visiting the practice.
A three - layer facemask is mandatory to be worn at all times during the treatment. If patients do not have a three layer mask, a mask will be provided which can be purchased at the end of the session. The medical aid will unfortunately not cover the cost for the mask.
Please disinfect / sanitize any items you plan to bring with you to the practice, e.g. your handbag / car keys / cell phone if they are not carried inside your handbag.
Please bring the following with you to each appointment:
A comfortable pair of shorts and shirt to expose the areas to be assessed / treated.
3 large freshly washed / clean towels to cover you as necessary to keep you warm and to place on the bed if you do not want to lie on the bare leather. Please carry the towels in a plastic bag that has been disinfected at home.
A second plastic bag for used clothes and towels, to transport any possible contaminated items in a safe way to your home. Wash items with soapy water at 60˚C.
If you cough or sneeze, please cover your nose and mouth with a tissue / paper towel and dispose of the tissue / paper towel in a special bin that will be provided. Please sanitize hands after coughing or sneezing into a tissue / paper towel. (This measure is to prevent potential particle / aerosol spread of the virus.)
If you need to blow your nose during the treatment, please leave the room to blow your nose outside in the open air and dispose of the tissue in a special bin that will be provided. Please sanitize hands after blowing your nose. (This measure is to prevent potential aerosol spread of the virus.)
Please wash your hands or use the alcohol hand sanitizer provided at the beginning and at the end of your treatment session. Please follow the procedure that is displayed on posters inside the practice at the cleaning stations.
Please do not arrive earlier than 5minutes before your appointment; this is to ensure there is never more than one person in the rooms to practice social distancing. If any family members accompany you to the practice, please ask them to wait outside the building in your vehicle.
Make sure to disinfect / sanitize any items you have brought to the practice with you when you arrive at your vehicle / at home with 70% alcohol or soapy water.
Patients are advised to change into clean clothes & shoes when they arrive home. It is also advisable to have a shower, before having close contact with family members.
Further health measures:
Patients are screened for risk factors. High and low risk patients are spaced in such a way to limit risk.
All persons entering the practice are screened with a non-contact thermometer and their body temperature and details are recorded.
All surfaces are disinfected with 70% alcohol at the beginning of the day, as well as between / after each patient.
Pillow covers are water proof and are changed between each patient. Fresh / clean disposable towels are used for each patient to protect clothing.
As a Physiotherapist, I wear a surgical mask, eye protection and an apron at all times. A small fee will be charged to cover PPE equipment used for each patient. Unfortunately the medical aid will not cover these costs.
The treatment room is ventilated for 30minutes 3x/day.
All medical aid accounts are submitted directly and all other payments are done electronically or with cash. Unfortunately my credit card machine is not in use at the moment.
A regular risk-benefit analysis is done, which will influence my clinical decisions and delivery of physiotherapy services.
Patients, who are managing their symptoms fairly well, are encouraged to rather consult with me via Telehealth / with a virtual consultation.
What do I wear?
It is recommended that you wear comfortable clothing. In order to perform a proper assessment and treatment, it may be necessary for the physiotherapist to uncover parts of the body. This will at all times be done in a professional, respectful manner.
Do you offer Telehealth or virtual appointments?
Yes we do. The practitioner can send you all the necessary information via email.
Do we submit to medical aids?
Yes we do. Medical Aid accounts are submitted directly / electronically, but it remains the responsibility of the patient to follow up with the medical aid in regard with benefits, as well as payment or no-payment of the account.
What are the rates?
This practice uses the South African Society of Physiotherapy (SASP) billing structure for Private patients, as well as for Medical Aid Patients from Bestmed and Genesis. These Medical Aids have accepted this billing structure.
Private patients are charged a private rate, which is in line with most medical aid rates. The estimate/average charge per condition varies between R500 - R800. This is only an estimate and the exact amount can only be determined after the initial treatment. Subsequent treatments may differ in value due to change in modalities and techniques used.
All other medical aid patients are billed according to the NRPL billing structure. Medical Aid patients are charged at the applicable medical aid rate.
Are there additional costs for multiple conditions?
Please note that two conditions treated in the same session will result in additional costs.
How do I pay?
We accept cash or EFT during the Lockdown. Accounts are payable after each treatment session or at the end of the month in case of a course of treatments. New patients can settle their accounts on the second visit. Emailed accounts are payable within 7 days of the invoice date.
How long is a session?
A session is may vary between 30 minutes to 1 hour, depending on the condition treated.
What if I need to cancel?
Should you not be able to make your appointment, we request that you let us know at least 4 hours prior to the appointment. A fee will be charged if cancellations are not made within 4 hours prior to the appointment. This fee will be payable by the patient and will not be refundable by your medical aid.
Do I need a Doctor’s referral letter for Physiotherapy?
No, Physiotherapists are first line practitioners, so you do not need a referral letter.